Fidelity Bank is recording significant benefits with its Artificial Intelligence (AI)-enabled processes, Mr. Simon Adu-Gyamfi, the Bank’s Chief Support Officer has said.
Speaking at the inaugural Pan-African AI Summit, he cited the bank’s Robotic Process Automation (RPA) which has increased productivity in reconciliations and general ledger activities to “over 200% without the need for additional human resources.”
He explained Fidelity Bank’s “AI as a CEO” concept, indicating that AI was “a leadership companion embedded in everyday operations.”
“For us, AI is not about grand theories but practical steps that transform how we work and serve. It begins with empowering our people, refreshing our culture, and putting technology at the heart of everything we do,” he said.
Fidelity Bank Ghana sponsored and participated in the maiden Pan-African AI Summit, held under the theme “Unifying Africa Through Artificial Intelligence.”
The forum brought together thought leaders, policymakers, entrepreneurs, innovators, and researchers from across the continent and the diaspora.
Mr. Adu-Gyamfi noted that Fidelity’s AI journey was still unfolding, with the next phase focused on embedding AI within core banking systems.
“This is a journey of baby steps, starting with pilots that build confidence and governance structures that ensure we use AI responsibly,” he stated.
“Already, we are seeing excitement across the organisation as staff bring forward innovative ideas that can be scaled.
“AI is not the future; it is already here. The question is how we as African institutions shape it to uplift productivity, inclusion, and ultimately, the quality of life for our people.”
“At Fidelity, we see AI as a lifeline for the future, embedded in the way we serve our customers and drive progress,” Mr. Adu-Gyamfi added.
Ms. Edna Engmannn, Fidelity’s Head of Transformation Programmes, who emphasised the importance of “innovation labs and co-creation” in solving Africa’s pressing challenges.
“We no longer want innovation to stop at ideas. At Fidelity, when someone proposes a solution, we walk the journey with them, testing, refining, and ensuring it meets the customer’s need.
“This collaborative approach is unlocking the potential of our people and unleashing solutions that matter,” she said.
Ms. Engmann highlighted the role of AI in breaking down language barriers and enabling digital access for underserved populations.
She pointed to opportunities in voice banking in local dialects and digital literacy training for rural communities as key areas Fidelity was actively exploring.
